Agent ID Password

November Dates to Remember

“One Call Schedules All”

Triangle MLS, Inc. is pleased to announce the partnership with Centralized Showing Service (CSS) to provide an Appointment Center to be available to all Triangle MLS, Inc. members.  Effective May 1, 2003, all offices will use one number to call to schedule all of their appointments in a fast, efficient, secure, and standardized way. 

The benefits the service provides the professional real estate community in the Triangle is enormous.  This new service will save all of us time and money, increase efficiency, increase security, and improve our professional image at a cost-effective price.

Listing Agent Benefits

• Ease of showing—increase the number of showings on homes.
• Easy to read website (or faxed) reports improves communication with sellers.
• Provide more and better feedback from Buyer’s agents to your sellers via online feedback system.
• The Appointment Center is open 33% longer than standard offices.
• Sellers can contact the Appointment Center directly to update showing instructions.
• The Appointment Center makes an excellent listing tool.
• No more playing phone tag with other Triangle MLS, Inc., members!

Showing Agent Benefits

• One phone number to call to schedule, reschedule, and cancel showing appointments.
• Each appointment takes approximately :30 seconds to schedule.
• Professional and courteous representatives dedicated to each caller.
• No busy signals and excellent answer times.
• Save on cellular phone costs with easy to schedule drive up showings.
• Extended Hours (8:00 a.m.—8:00 p.m. Mon-Sat & 8:00 a.m.—6:00 p.m. on Sun)
• No more playing phone tag with other Triangle MLS, Inc., members!

Office Benefits

• Only property calls will come into your office.
• Updesk agents can provide better service to prospective clients.
• No more missed showings putting agents on hold.
• No more lost clients calls due to constant interruptions.
• Better office presentation to walk-in clients.
• Reduce phone line costs.
• Reduce staffing costs.
• View agent productivity statistics online.
• No more need to train new agents on complicated scheduling software.

CSS Website

• View showings online.
• Enter feedback online.
• View listing agent reports.
• View seller’s reports.
• Email agents for feedback.
• Sellers can be setup to view showing reports.
• CSS Website is a good replacement for your current updesk system.
• View online showing statistics.
  
  

Training for the new system will occur throughout the months of February, March, and April 2003.  All offices will be converted to the new Appointment Center no later than May 1, 2003. 

CSS will be conducting on-site training at all REALTOR® offices with 5 or more sales associates during March and April.  In addition, there will be training sessions at the TMLS offices in Raleigh every Thursday from February 26 – April 24, 2003 from 1:00 pm – 2:30 pm. Please call 919-654-5400 to RSVP.

The monthly fee for the Appointment Center service is $18.00 per MLS user.  Triangle MLS, Inc. will be absorbing $3.00 of the cost for each MLS participant.  The additional $15.00 fee will be included in the MLS billing statement starting May 1, 2003. This is the first dues increase in over six years for Triangle MLS, Inc. subscribers.

We welcome you to this unique service where everyone benefits and hope that it will become an important tool in your day-to-day business.

Some important numbers and addresses to remember:

Call Center Phone number: 919-595-8989

Call Center Toll Free number: 1-888-954-7469 (SHOW)

Appointment Center Website: www.css-showings.com

Articles in this Issue

Password Change in TEMPO Why do I have to change my password in Tempo every three months?

Photo Department News Find out about: Automatic Linking, the take photo box and the Photo Media Class

Pictures by Paul Folmsbee What is the difference between sizing photos for TMLS and REALTOR.com?

Reminder! It is very important to have your current and up-to date email address in the MLS system!

Services from Triangle MLS, Inc. What are the services you receive from Triangle MLS, Inc.?

Technology Fair, 2003

Winner Found! Search the newsletter to see if your Agent ID number is hidden in the text.

Wireless Real Time MLS Available in the Triangle Developing this technology to use with phones and PDA's.