Triangle MLS,
Inc.
111 Realtors Way
Cary, NC 27513
( 919) 654-5400 voice
( 919) 654-5401
fax info@trianglemls.com
CSS MONTHLY SUMMARY
REPORT
Call
Statistics:
December 2003 Total Calls Inbound - 21,382
Total Calls Outbound - 25,261
Avg Answer Time - 11 Seconds
Total Showings - 27,269
Help Desk Calls - 200
Help Desk Emails - 4
% of Showings via web - 6%
% of Showings w/feedback- 56.17%
# of E-Mail Notifications - 26,345
Current Listings Serviced - 13,900
November 2003 Total Calls Inbound - 28,357
Total Calls Outbound - 35,771
Avg Answer Time - 13 Seconds
Total Showings - 37,410
Help Desk Calls - 205
Help Desk Emails - 3
% of Showings via web - 6%
% of Showings w/feedback - 59.1%
# of E-Mail Notifications - 36,382
Current Listings Serviced - 14,340
