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Raleigh Regional
Assn. of Realtors
111 Realtors Way
Cary, NC 27513
( 919) 654-5400 voice
( 919) 654-5401
fax
info@rrar.com
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RALEIGH REGIONAL ASSOCIATION F REALTORS IS Proud to Present:
RALEIGH REGIONAL ASSOCIATION
F REALTORS® IS Proud to Present:
CRS 210 Building
an Exceptional Customer Service Referral Business
(This course is NOT approved for CE credit in NC.)
September 17-18, 2009
Description: Building an Exceptional Customer Service Referral Business is
a highly interactive course designed to deliver all the essentials for refocusing
the student’s business plan to a customer service centered, repeat and referral
business. The information provided will help identify the expectations of
the
“new consumer”, the “new behaviors” necessary to meet those expectations
and specific systems to make the agent’s business more productive, more profitable
and more enjoyable.
Course Content:
- Attracting a higher caliber client
- Meeting the expectations
of the “new consumer”
- Dialogues and strategies for building a referral database
- Delivery systems to generate a successful referral business
Course Topics:
- Customer Service
- Referrals
Cancellation Fee:
Cancellation fee of $50, or entire tuition is forfeited if written notification
is not received prior to August 15, 2009.
Check-in:
Begins 60 minutes prior to the class time. Please arrive on time. If you
arrive late or are absent during any of the instruction, you will be DENIED
CREDIT for the course.
Course Location:
Raleigh Regional Office,Cary,NC
(Off Weston Parkway)
Click for directions.
For More Information, Contact:
Cara Mottershead
Raleigh Regional Association of REALTORS®
111 Realtors Way
Cary,North Carolina 27513
(919) 654-5400
FAX: (919) 654-5401
Email: caram@rrar.com
In accordance with the ADA , if you have a disability which requires special accommodations, please notify us immediately.
Raleigh Regional Association of REALTORS®.
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